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The Quality Empowered Business

by Robert H Wilkins

The Quality Empowered Business Here is a long-overdue book that offers managers a practical, step-by-step system for assuring quality in all areas of your company. It’s all accomplished through the revolutionary concept of “Circle-4″ Quality–a new business approach that focuses on the four “customers” every company has but frequently ignores: employees, suppliers, shareholders, and end-users.

The Quality-Empowered Business presents a complete real-life case study of a manufacturing company using these “Circle-4″ Quality techniques. It also contains sample policies, plans, forms, checklists, charts, and numerous other tools.

$22.95 plus S&H

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