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8D (Eight Disciplines) Problem Solving Education

Perspective – Problems exist in all organizations. they can be acute, in which case we focus our attention on them until the immediate pain subsides, or they can be chronic, a situation which eventually conditions us to view the problem as normal. Whether acute or chronic, problems will continue to reoccur unless you cease to accept the status quo, develop a problem-solving attitude and implement a formal team-based problem solving process.

COURSE OBJECTIVES – Through participation in the Buker 8D  problem solvlng course you will:

  • Understand why problem solving and process improvement is necessary
  • Learn about your role in the problem solving process
  • Recognize the benefits of team-based problem solving
  • Develop group participation and team building skills
  • Practice basic problem solving techniques
  • Institutionalize continuous process improvement

Steps in 8D Program

  • D1. Establish the Team. Assemble a cross-functional team (with an effective team leader) that has the knowledge, time, authority and skill to solve the problem and implement corrective actions. And set the structure, goals, roles, procedures and relationships to establish an effective team.
  • D2. Describe the Problem. Define the problem in measurable terms. Specify the internal or external customer problem by describing it in specific, quantifiable terms: Who, What, When, Where, Why, How, How many
  • D3. Implement and Verify Interim Containment Actions. Temporary Fixes. Define and implement those intermediate actions that will protect any customer from the problem until permanent corrective action is implemented. Verify the effectiveness of the containment actions with data.
  • D4. Identify and Verify Root Causes. Identify all potential causes that could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective
    actions to eliminate root cause.
  • D5. Choose and Verify Corrective Actions. Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define contingency actions, if necessary, based on the potential severity of the side effects.
  • D6. Implement and Validate Permanent Corrective Actions. Choose ongoing controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls and contingency actions as necessary.
  • D7. Prevent Recurrence. Identify and implement steps that need to be taken to prevent the same or a similar problem from occurring in the future: modify specifications, update training, review workflow, and improve management systems, operating systems, practices and procedures.
  • D8. Congratulate the Team. Recognize the collective efforts of your team. Publicize your achievement. Share your knowledge and learning throughout the organization.

PROBLEM SOLVING TOOLS – The following tools are explained through the use of numerous work exercises:

  • Brainstorming
  • Trend Charts
  • Five Why’s
  • Pareto Analysis
  • Story Boards
  • Scatter Diagrams
  • Flow Charts
  • Surveys
  • Check Sheets
  • Histograms
  • Fail-Safing
  • Other Charts Graphs

All tools are related and covered in conjunction with the 8D Problem Solving Process.

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